Privacy Policy

Last updated: January 2026

Introduction

MentorXync ("we", "our", or "us") operates the MentorXync platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1. Information We Collect

Personal Information

When you register, we collect your name, email address, phone number (optional), and profile information. For mentors, we also collect background verification information.

Learning Data

We collect information about your learning progress, session transcripts, course completions, and feedback to improve your experience and provide better mentorship recommendations.

Payment Information

Payment processing is handled by third-party payment providers. We do not store full credit card details on our servers. We do store transaction history and billing information.

Usage Data

We collect information about how you interact with our Platform, including device information, IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

To create and maintain your account
To process payments and send related information
To match you with appropriate mentors
To deliver course content and track learning progress
To send notifications about sessions and course updates
To improve our Platform and personalize your experience
To comply with legal obligations
To detect and prevent fraud or abuse

3. Data Sharing

We do not sell your personal data. We only share information with:

Your Mentor: Session notes, progress, and relevant learning data
Payment Providers: Transaction data necessary for payment processing
Service Providers: Third parties who assist in operating our Platform (under confidentiality agreements)
Legal Authorities: When required by law or to protect rights and safety

4. Data Security

We implement industry-leading security measures to protect your data, including:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive data
Regular security audits and penetration testing
Access controls and authentication mechanisms
Compliance with GDPR, CCPA, and other privacy regulations

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correct: Update or correct inaccurate information
Delete: Request deletion of your account and associated data
Portability: Receive your data in a portable format
Opt-out: Opt-out of marketing communications

To exercise these rights, contact us at privacy@hyperdim-innovation.com.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect Platform functionality.

7. Children's Privacy

Our Platform is not intended for children under 13. We do not knowingly collect personal information from children. If we discover we've collected data from a child, we will delete it immediately.

8. Data Retention

We retain your personal data as long as needed to provide services or as required by law. You can request deletion anytime; we will securely delete data within 30 days, except where legally required to retain it.

9. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification. Your continued use of the Platform constitutes acceptance of updated terms.

11. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: privacy@hyperdim-innovation.com
Data Protection Officer: dpo@hyperdim-innovation.com
Mailing Address: MentorXync Privacy, Hyperdim Innovation